Cancellation Policies

We understand that things come up and you may need to cancel or reschedule your activity.

For on-site boat rentals:

You must request a cancellation with at least 12 hours notice of your desired rental time in order to receive a refund less a 10% administrative fee. You can reschedule your activity to another day up to two hours ahead of time.
Please see the reschedule link in your confirmation email to reschedule your rental online or email us at [email protected] to request a refund.

For cancellations received 7 days or more before your scheduled activity, we will issue a refund less a 10% registration fee.
For cancellations received fewer than 7 days before your scheduled activity, we are unable to offer any refunds.
Classes, clinics, and trips always run unless the weather is extreme.
A minimum number of registrants is required for any event to run. If we cancel an event due to low enrollment, we will provide a full refund.

Reservations cancelled by the following deadlines receive either a refund of the pre-payment less a 10% registration fee, or a full credit to a store account. This credit is valid for 7 years and may be used for instruction, rentals, or purchases at Paddle Boston, Skate @Canal District Kendall or Weston Ski Track.
Unguided Group Reservations at our locations must be cancelled 48 hours in advance. Cancellations due to weather must be made at least 2 hours before the event.
Group Reservations with instructors or guides must be cancelled at least 7 days before the event.
Boat Deliveries must be cancelled at least 48 hours prior to the event. Cancellations due to weather must be made by 5pm the night before the event.
Off-Site Guiding/Instruction must be cancelled at least 7 days before the event. Cancellations due to weather must be made by 5pm the night before the event.
For all cancellations made after the above deadlines, no refunds or credits will be issued.